Objective
Business process management (BPM) is the set of concepts, methods and tools that help organizations define, implement, measure and improve their end-to-end processes. BPM is a combination of mature organizational transformation concepts (business process reengineering, lean six sigma, total quality management) and supporting technologies such as workflow management, process analytics process mining and service-oriented systems. BPM technology helps organizations become more efficient by coordinating activities, automatically allocating tasks to process participants and integrating services and applica-tions into the process. Demand for BPM is fueled by opportunities related to ongoing performance improvement, process outsourcing/off-shoring and the interest in process standards such as ITIL and SCOR. Global analysts such as the Gartner Group have identified the improvements of business processes as the number one priority of CIOs for a number of years. In this context, the course addresses the needs of public and private organizations with BPM initiatives. It covers topics relevant for students that plan to become business or systems analysts that participate in BPM projects, but covers concepts that are useful for functional/line of business positions as well. The course is also suitable for students interested in joining IT organizations with BPM tool offerings and provides business-level education for future sales-force personnel, technical staff, and consultants. The course makes use of real-world case studies to illustrate specific aspects of process mapping, automation and evaluation and to test student comprehension of the material. During the course, various methods for process modelling are explored, techniques for process improvement, reengineering and management are studied and issues related to Service-Oriented Architectures and BPM are analysed. In addition to this, the course aims to provide hands on training on relevant software solutions.
Course Contents
- Enterprise business processes: business process definition, intra- and inter-organizational processes, process-oriented organizational approach, custom business processes for competitive advantage, beyond best practice, on to excellence, business process automation, business process alignment, process-oriented and service-oriented systems.
- Business process modeling: process modeling requirements, tailoring requirements, process meta-models, process meta-model views, the process mapping process, process mapping metrics, Methods and process modeling techniques, IDEF0, IDEF3, DFD. Lab session on the use of Business Process Modeler tool.
- Process-centered organizations: models for process-centered organizations, the social organization of work, computer supported cooperative work, dynamics of cooperative networks, Business Strategy, Business Process Management and stakeholders’ management (rules, restrictions, exceptions, business logic, fault handling).
- Business process management lifecycle: discover, analyze, model, monitor, map, simulate, deploy. Business process reengineering methodology. Critical success fac-tors and tips for avoiding failure.
- Business process change: business process analysis, improvement, redesign, reengineering, innovation, management.
- BPM Six Sigma methodology: defining, measuring, analyzing, improving, controlling business processes. Examples, exercises and case studies.
- Implementing ΒΡΜ: Learning to become a process-managed enterprise, the process portfolio, the critical success factors, the core competency, mastering BPM, case study: an organizational initiative in reengineering.
- Workflow management technology: plans and procedures in process automation, workflow management, functional requirements for workflow management, work-flow specification and execution languages. Lab session on the use of Bonita soft-ware.
- Workflow security: workflow security requirements, authentication, authorization, and access control, security implementation issues.
- BPM and service oriented architectures: business process orchestration and chore-ography, business process execution language, case study. Lab session on the use and functionality of ORACLE BPM.
- John Jeston and Johan Nelis (2008): Business Process Management, Second Edition: Practical Guidelines to Successful Implementations, Butterworth-Heinemann, Bos-ton, ISBN: 0750669217.
- Marc Fiammante (2009): Dynamic SOA and BPM: Best Practices for Business Process Management and SOA Agility, IBM Press, New York, ISBN: 0137018916.
- Robert Damelio (2011): The Basics of Process Mapping, 2nd Edition, Productivity Press, Boca Raton, ISBN: 1563273764.
- Susan Page (2010): The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, AMACOM, Atlanta, ISBN: 0814414788.
- Mark McDonald, (2010): Improving Business Processes, Harvard Business Review Press, Boston, ISBN: 142212973.
Additional Readings
- Artie Mahal (2010): How Work Gets Done: Business Process Management, Basics and Beyond, Technics Publications, New Jersey, ISBN: 193550407.
- Matias Weske, (2010): Business Process Management: Concepts, Languages, Archi-tectures, Springer, New York, ISBN: 3642092640.
- Simha Magal and Jeffry Word (2009): Essentials of Business Processes and Infor-mation Systems, Wiley, New York, ISBN: 0470418540.
- Howard Smith and Peter Fingar (2003): Business Process Management: The third wave. Meghan Kiffer, ISBN: 0929652339.
- Dan Madison, (2005): Process Mapping, Process Improvement and Process Man-agement, Paton Press, New York, ISBN: 1932828044.
- Paul Harmon, (2007): Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press), 2nd edition, Morgan Kaufmann ISBN: 0123741521.